Jaws TeleSelling

THE COLD CALL

Today, more so than ever, the telephone is a valuable cost effective part of every day business, from reception to hot line support services or sales. Properly used it can save time and contribute to major success; used poorly it will lose potential customers. The wrong inflection, sigh or tone of voice can give a bad impression.

So whether your role is making external calls for selling or customer care, or receiving incoming calls for support or problem solving, we can help.
During this programme we examine and practice all of the factors that produce a professional telephone manner. If your role is selling on the telephone we extend the course to two days and cover subjects like Handling Objections and Questions, Selling the Benefit and asking for the order without being pushy. We will also show you how negotiating on the phone can be fun.

Used correctly the telephone can be the most powerful, cost-effective tool in your organisation. Used wrongly it will do untold damage because your potential customers will not tell you that their initial impression of your company did not portray an organisation that cared or was professional.

“Just hold a moment”………………CLICK!