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Jaws
Retail Selling
“Retail therapy”
In today’s very competitive retail environment it’s not always
price that wins. If you can get a good price, good service and have enjoyed
the experience of parting with your money, that’s good therapy.
Jaws retail selling is about making sure you add value to your price and
product positioning, customer loyalty is what we aim to build.
On this two-day programme we cover how to approach the customer and say
something other than ‘can I ‘elp you’, how to handle
multi customers, establish buying criteria, sell benefits not features,
look the part, sound the part and smell the part, also how to close the
sale in a fun way.
Our experience and research has shown that 60% of potential customers
walk out without making a purchase. What percentage of that 60% walk out
of stores because of poor service, not being sold to, being sold to in
the wrong way or they failed to find what they were looking for?
For a small investment in your people we aim to give you a better return
on your investment of advertising, environment, branding and rent, by
increasing the foot fall and making every opportunity work – that’s
therapy for the investors.
Customer service is second to customer loyalty!
- be helpful…….. not pushy. |
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